Refund policy

Last updated: [se autocompleta]

We want you to love your purchase. If something isn't right, here's how returns and refunds work at Yolis.

RETURN WINDOW

You have 30 days from the date your order is delivered to request a return. To be eligible, your item must be unused, in its original packaging, and in the same condition you received it.

HOW TO START A RETURN

Email us with your order number and the reason for your return. We'll respond within 1-2 business days with return instructions. Please do not send items back without contacting us first.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue. We'll cover the cost of a replacement or full refund - no return shipping required.

REFUNDS

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

RETURN SHIPPING COSTS

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

NON-RETURNABLE ITEMS

Gift cards and final sale items marked as such at checkout are not eligible for return.

CANCELLATIONS

Orders can be cancelled free of charge within 12 hours of purchase, before they enter processing.